FAQs

1.What types of fitness equipment do you offer?

We provide a curated selection of high-quality fitness equipment designed for home gym use. Our product range includes durable dumbbell weight sets and compact, low-noise treadmills, among other versatile items that cater to various fitness needs.

2.How can I ensure that the equipment I choose is suitable for my fitness goals?

To select the most appropriate equipment for your fitness goals, consider factors such as your current fitness level, the types of exercises you plan to perform, and the available space in your home. Our product descriptions include specifications and recommendations to assist you in making an informed decision.

3.What is your return policy for fitness equipment?

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. The item must be in its original condition, unworn or unused, with tags and in its original packaging. Certain exceptions apply, such as for perishable goods and personalized items.

4.How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

5.Do you offer exchanges for fitness equipment?

We do not facilitate direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

6.Where are your products shipped from?

Our products are shipped from various locations depending on the specific item and supplier. We ensure that all items are sourced from reputable manufacturers to maintain high standards of quality and durability.

7.How long does shipping take?

Shipping times may vary based on the product's location and the delivery address. Typically, orders are processed within 1-3 business days, and delivery can take an additional 5-10 business days. We strive to provide timely updates regarding your order status.

8.How can I contact customer support for further inquiries?

You can reach our customer support team by emailing us at xelevate.the@gmail.com. We are here to assist you with any questions or concerns regarding our products or policies.